Customer Service Portal Analyst - Internship

We are seeking a Customer Service Portal Analyst intern to join our opportunity discovery initiative.

This role combines customer service experience with digital research skills to identify and evaluate customer-facing career portals and opportunity platforms across South Africa.

You will leverage your customer service background to understand user experience aspects of various career websites and job boards.

As an intern, you will research corporate customer service departments, retail chains, and service industry websites that typically advertise entry-level positions and training opportunities.

Your customer service experience will be valuable in assessing which platforms effectively connect job seekers with employers.

You will document findings, create comparative analyses, and present recommendations for platform integration.

This internship suits candidates with customer service experience who want to transition into research or digital analysis roles.

Strong communication skills and attention to detail are essential for success in this position.